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Press Briefing by Tony Snow 2/20/07 (Topic: Veteran Affairs)
— Tuesday, February 20, 2007 —
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MR. SNOW: I know what you're trying to do, you're trying to get a tick-tock on what did he learn and how did he respond and who did he call.

Q Yes, we're trying to determine if someone here built a fire under someone over there to do something.

MR. SNOW: You know, that's assuming that people there are callous about the fate of the people who are serving.

Q It isn't --

MR. SNOW: No, I think it is. When you say "light a fire," it's as if, you know, you find out that there's a problem and you don't move quickly to try to correct it. My sense is that there's plenty of fire for trying to get it right. But this is why I'm telling you if you want a more direct answer about this, you do need to talk to the people at the Department of the Army --

Q But, Tony, when you read --

MR. SNOW: -- who are at the ground level involvement here.

Q -- an account that says a commanding general, quotes a commanding general as saying, well, gee, we ordered repairs done, but they weren't done -- you'd think they would have known this hadn't been accomplished.

MR. SNOW: Well, again, that's why -- you've just made my point, which is you need to get back to them, and I will also get back for you with a tick-tock about what's going on at this end.

Q It's not just -- you're describing kind of a cold, detached bureaucratic process. We all know how this works. Something like this, this kind of story gets people's attention. You are now --

MR. SNOW: Well --

Q Wait a minute. You're now in the PR business, you know if something like this happens it's at odds with the commitments you make; the Commander-in-Chief might well stand up at a meeting and say, darn it, let's get to the bottom of this now and let's get answers. And this happened over the weekend, and you're saying you think the White House knew, but you're not sure; you're not sure when the President knew or if he said something to somebody. It just seems like you should have those answers.

MR. SNOW: Okay, but you also -- fine, I'll try to get them for you. But when you talk about cold detachment, I don't think saying that if it needs --

Q You're calling it an "action item"?

MR. SNOW: Well, yes, because what I'm telling you is that it is something that falls under the providence of the Department of the Army. Therefore, if you want the detailed answers about who knew what, when and how it's been handled, you do need to ask them, because they're going to have the information, David.

I can tell you that the President feels passionately about them, and you should have no doubt about it -- you've been at enough events where when he looks these people in the eye there is a commitment, a strong, profound emotional commitment to the people who serve this country. And it is one where the President is committed to doing right by the men and women who serve. There should be no doubt about that.

Q But, Tony --

MR. SNOW: Wait, wait. In that case, what I'm telling you is let's sort through the facts. I know that what you want is for me to tell you more than I know right now. So you keep at it --

Q But it would not be unreasonable for you or the President, through you, to express some kind of outrage over what has happened up there.

MR. SNOW: Well, it's also a matter of trying to figure out precisely what has happened. You have news stories, it is important to investigate. As you know, the most important thing is to fix a problem, correct? And there is absolute determination to fix the problem. The President is somebody, again, whose passion for these forces should never, ever be a topic of doubt on the part of the forces or the American people.

Q Right, but Tony, when you say he looks in the eyes of the families -- but what if the bureaucrats on the ground are not actually following through on the commitment you say he has? Doesn't he have a duty to follow through and say, what --

MR. SNOW: That's why I'm asking you to direct your questions to the people who are in direct line of responsibility for this, who are going to have more information on this than I do right now.

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Posted by White House Press Corps @ 11:47 PM